Lesson Terms And Conditions
We understand that situations arise when a change to lesson day or time maybe required due to issues at work, sickness etc. However the instructors have a large number of pupils with varying degrees of flexibility and their own family commitments to plan around too.
Whilst each instructor will strive to accommodate changes and move pupils around, it is not as easy as it may seem.
It is often time consuming and disruptive, both to the instructor’s private family time, the other pupils being asked to change their lesson. Additionally it can impact the pupil on a lesson at the time the short notice request is received.
Therefore we ask that as soon as you become aware of a problem, which may result in you, requiring a change of lesson day/time (within a Monday to Sunday week cycle) you contact the instructor at the earliest opportunity so as they can do their best to accommodate this change.
However despite their best efforts it sometimes impossible to re arrange lesson changes at short notice, so a strict cancelation policy will be followed.
In the event that pre-pay deals are not completed before you pass the practical test with us, any used training time will be re-calculated at the normal lesson rate and the remainder refunded accordingly.
Practical test - hire of the driving school car for use during the practical test will be charged at the normal lesson rate.
Your Driving Instructor reserves the right to withhold the use of the driving school car for practical test, if in their opinion the chances of passing the test are unrealistic.
Practical test cancellation - In the event of the driving school car being unavailable on the day of the practical test for reasons of illness to your driving instructor, or for reasons of mechanical failure, test fees incurred by you will be refunded in full.
In the event of the practical test being cancelled by the driving standards agency, it is normal practice for the test fee to be refunded by them, however lessons booked on the day will be subject to the 48 hrs late notice cancellation and will require payment. (Some of these fees can normally be claimed back from the D.V.S.A).
Complaints procedures please inform the office of any complaints that you may have and we will endeavour to address the situation. In the event that you are not satisfied, you may then make reference to the registrar of approved driving instructors who will consider the matter and advise accordingly.